Grievance redressal
Section 13 gives you a named person to write to. Here it is.
The DPDP Act requires a Data Fiduciary to name a Grievance Officer who actually answers. Your institution has one; NexusGrade, as the Data Processor behind the platform, has one too.
First: is this about your institution, or about NexusGrade?
Most grievances — about a specific record, a rights request that went unanswered, a consent that was not honoured — are about how your institution handled your data. As the Data Fiduciary, it has its own named Grievance Officer, published in its own privacy notice or in the Compliance module of the platform. Start there; the platform is built to route that request to the right person at the institution, with a tracked deadline.
The contact below is for a grievance about NexusGrade's own conduct as processor — for example, how the platform itself is built or operated, rather than a decision your institution made using it.
NexusGrade's Grievance Officer
- Name
- [Grievance Officer name]
- Designation
- Grievance Officer
- grievance@nexusgrade.com
- Phone
- [Phone number]
- Registered address
- [Registered address]
- Response time
- We aim to respond within 30 days. The Act sets a ceiling of 90.
What to include
- Who you are, and, if you are writing on a child's behalf, your relationship to them.
- What happened, as specifically as you can — which platform, screen or notice, and roughly when.
- Any prior correspondence — a rights-request reference number, if one exists, speeds this up considerably.
- What outcome you are asking for.
If you are not satisfied with the response
Section 13(3) of the Act requires that our grievance process be exhausted first. Once it has been, and you remain unsatisfied, you may take the matter to the Data Protection Board of India, as provided under the Act. Details of how to approach the Board are published on its own official channels.
Read the full Privacy notice for how personal data moves through the platform, or write to hello@nexusgrade.com for anything else.